Refund Policy

For new publications, confirmed failed publication charges automatically return to the paying workspace as credits. Successful parts stay charged; unknown outcomes remain pending review. Consumed AI and media fees are separate. This returns workspace credits, not the cash paid for a credit purchase.

Contact us with your purchase email, transaction or receipt reference, purchase date and a description of the issue. Do not send card numbers, passwords or API keys. For a purchase sold by Paddle, you can also request a refund directly through Paddle’s buyer support or the support link on your receipt.

Paddle’s Refund Policy and Buyer Terms apply to purchases sold by Paddle, together with your mandatory consumer rights. Paddle may review discretionary refund requests submitted within 14 days of purchase; a request within that period does not by itself guarantee approval. Statutory withdrawal rights and remedies for faulty or misdescribed services may provide additional protection. We do not impose an unused-credits condition that overrides those rights.

If a payment completed but credits did not arrive, or you believe you were charged incorrectly, contact us so we can investigate the transaction and correct the issue. Explain any technical problem that prevents access to purchased features. Your right to request a refund or exercise a statutory remedy is not dependent on accepting technical support first.

When a purchase is refunded or reversed, its associated credits are removed or adjusted. If those credits have already been used, the workspace balance and ability to use paid features may be affected while the reversal is reconciled. This accounting adjustment does not limit any refund entitlement under applicable law.

Approved refunds are processed through the seller or payment provider associated with the original transaction, normally to the original payment method. Timing depends on that provider and your bank. For earlier purchases sold through another provider, use the receipt’s support details or contact Reesha; Paddle cannot refund a transaction it did not sell.

Nothing in this policy limits mandatory consumer protections, statutory withdrawal rights or lawful payment dispute rights. The applicable purchase terms and any legally required remedies take precedence over inconsistent wording here.

Contact the Reesha team through the app for account, privacy or purchase assistance.